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We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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1 REPLY 1
10-22-2025 10:00 AM
Hello,
Welcome to HP Support Community!
This requires further investigation ,
I recommend reaching out to our phone support for further assistance.
This might require one-on-one interaction to fix the issue via remote assistance.
1) Click on this link— https://support.hp.com/contact
2) Add or select the product, and change/select your region.
3) Enter the serial number of your device or select Let HP detect your product option.
4) Choose "other" option from the list
5) Select continue to contact option
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