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Screen scratch problem in a freshly opened laptop box

HP Recommended
HP Specter x360
Microsoft Windows 10 (64-bit)
photo_2020.jpg
bought HP Specter x360 - 13-aw0009ur
When opening the box, we saw a shallow scratch on the screen,
service centers in Russia refused. I don't know what to do.
The purchase took place as a legal entity, the goods were brought sealed in a box.
But after the opening, we were stumped, the director does not want to use such equipment,
and the warranty is denied. where to go now with this problem?

 

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HP Support Agent
HP Support Agent
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@Garikarh

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon in the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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 Please check the mailbox

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