Screw replacement for My Laptop

[andechang]

This is a bit of an unusal problem, but after using the laptop for a while, the screw from the bottom of the laptop located a the top right corner fell off. Because of that every time I open and close the laptop it exert force onto the shell of the laptop. Gradually the shell starts to crack. I recently just noticed this problem and want to stop the shell from craking, so I want to know if I can get the screw replacement for HP omen 15t-ax000

Thank you.

[CF4]

Hi

Can't see the piccies...

https://support.hp.com/gb-en/product/omen-by-hp-15-ax000-laptop-pc/10862325/model/11875012/manuals

http://h10032.www1.hp.com/ctg/Manual/c05357609

Remove the plastic plug and screw, and then remove the 2 Phillips M2x5.0 screws and the 8 M2.5x6.0 screws.

[iomare]

Hi,

You can buy a whole screw kit with part number 856752-001 

You can search online with part number 

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2047675.m570.l1313.TR0.TRC0.H0.X856752-001+.TRS0&...

Or very expensive in the HP parts store

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=B6337752144E492B9495E0296DCA620E&SearchIn=P...

The screw you need is the Phillips M2x5.0

I would also check if the part that holds the screw is still there or has broken off. If the part has broken off there will be more parts to replace (hinge

On page 32-33 of service manual you can see the steps to remove bottomn cover. 

http://h10032.www1.hp.com/ctg/Manual/c05357609

Let me know if you need further help,

David

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[Huffer]

When screws fall out there is a reason and it is not as simple as just replacing the screws. This has all the trappings of a hinge issue which should be addressed at the root of the problem not just the external symptoms. 

[rick-s]

@andechang

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[Gears1]

I have the exact same problem with the case also cracking in the same place, Can you please tell me if this issue was resolved and if so how. Than you

[rick-s]

@Gears1

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.