06-18-2015 08:31 AM
Solved! Go to Solution.
06-18-2015 12:43 PM
First we need the full model number. Is it a 15 inch or 17 inch Envy? Do you have any plastic damage? If not replacing the hinges and the screws should do the trick and we can find those parts for you if we know the precise model.
06-19-2015 12:12 AM
I don't know exactly where to find the model number? I have the product number, which is C8P47AV. It is a 15 inch HP envy touchsmart j100 quad edition. There is not plastic damage I dont think, but near the back left, you can visibly see the top separated from the bottom and the left hinge is actually sunken in compared to the right side which appears to be relatively normal at the moment.
06-19-2015 05:56 AM
It is a 15t-j000 series laptop which lets me find the right Service Manual, at least.
You need this part:
11-02-2016 06:11 AM
Hi Hp list the screws as
06-01-2017 11:09 AM - last edited on 06-01-2017 11:15 AM by danny-r
I have the same problem of one of the left screw is loose and hinges are broken, because of hat the latch to close and open the door is coming out. Below are the model, can you suggest the solution and where I can get the parts.
Product Number : E1P04AV Description : HP ENVY 15T-J100 QUAD EDITION CTO NOTEBOOK PC (ENERGY STAR) RoHS Status : COMPLY_2.07
06-01-2017 11:15 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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