-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
HP Recommended
Hi @SHeeToS2020
Welcome to the HP Support Community. I'd be happy to assist you.
Let us try these steps to resolve this issue:
Download the Synaptics software installer on the link below and save it to your Downloads folder. Click here.
Next, open windows Control Panel, open Programs and Features right-click the entry 'Synaptics Pointing Device Driver' and select Uninstall.
When this has completed, restart the notebook.
When windows have fully reloaded, open your Downloads folder, right-click the Synaptics installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again.
Open windows Control Panel and in the top right, next to View by, select 'Large Icons'. From the new layout, select the Synaptics entry and check that the scrolling options are checked and Save any change - see the image below.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community