Scroll sometimes goes slow and laggy, and sometimes the fingerprint scanner stops working

[Ruben_l]

The computer works fine most of the time, but sometimes the scroll just goes very laggy. Also - sometimes the fingerprint scanner for login stops working. These issues seem to be unrelated, but I include them both in this same thread. 

I have been having a very hard time getting in contact with someone for support. The computer is only a couple of months old, and I expect it to work, given the price. 

Would be very thankful if someone can help me resolve the issue!

[A4Apollo]

Hey there! @Ruben_l, 

Were there any recent windows update on the PC?

Try updating the BIOS, touchpad driver and fingerprint drivers to the latest version and check if it helps.

Update the BIOS using this link. Click Here

Update the touchpad driver using this link. Click Here

Also, update the fingerprint driver using this link. Click Here

If you still have issues try the steps recommended below.

I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to know more information about performance issues with the PC. Click Here

Lastly, try running a system diagnostics test on the PC and check if the hardware on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Hope this helps!

Have a great day! 🙂

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