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‎03-15-2018 01:54 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

i have a HP Pavilion Notebook 15-ab212cy a very new laptop and i can get my sd card to read i have tried two different ones that both work in my other laptop. my sd card reader is a realtek pcie reader it shows in device manager. i have tried uninstalling and reinstalling i have also tried two different drivers my windows is all up to date no luck. PLEASE HELP

18 REPLIES 18

‎03-15-2018 03:41 PM - edited ‎03-15-2018 06:15 PM

HP Recommended

Perhaps it is a driver issue.

Many later revisions than what is listed on the driver page for your model are around. Maybe you need to experiment a bit. Don't forget to create a restore point before you do.

 

The latest one is on the Realtek page from this week Tuesday (V. 10.0.370.188)

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownType...

 

The latest for my Pavilion 15 from HP would seem to be:

V. 10.0.370.154  / sp82572.exe

http://ftp.hp.com/pub/softpaq/sp82501-83000/sp82572.exe

 

I have this one (not used much but working fine so far):

V. 10.0.15063.31236 / sp82195

http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82195.exe

 

Then there is:

V. 10.0.15063.21301 / sp81268.exe

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81268.exe

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
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‎03-15-2018 05:32 PM

HP Recommended

i already had the first driver i tried the second one it didnt work the third link doesnt work and i installed the fourth driver and it didnt work anymore suggestions

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‎03-15-2018 06:20 PM - edited ‎03-15-2018 06:22 PM

HP Recommended

Sorry, had a typo in the link, should be fixed now.

 

It is good to do a full shutdown (run the command shutdown /s) after the driver installation.

 

Do you get any sound when you insert the card?

 

Have you checked in the Disk Management that it is not just the drive letter that is missing?

If it is missing, it is easy to add (just right click on the SD volume and select Change drive letter..)

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
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‎03-15-2018 08:41 PM

HP Recommended

no sound when i insert card but i do hear a little grinding sound when i start up pc and when i shutdown pc. and also when i install new drivers and uninstall drivers i hear the sound but that third driver didnt work either.i looked inside disk managment but there is no sd voulme listed there. 

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‎03-16-2018 04:42 AM

HP Recommended

This reader seems to be a tough one:smileysad:

 

If this was an Intel CPU computer, at this point I would ask you to make sure the chipset drivers are up to date but as HP has none on the support page and I am not familiar if the ones on the AMD page would work, I'm very hesitant to give any recommendation as I would not want you to brick your computer even by a long shot.

Here is the link to the AMD page anyway:

https://support.amd.com/en-us/kb-articles/Pages/Notebook-APU-Drivers.aspx#a10

 

There in the driver page under Optional they also list the chipset drivers but I have no knowledge if they are compatible with your computer, so no recommendation from me to experiment.

 

 

Have you tried if the Microsoft troubleshooter has anything useful to say?

From Settings (WinKey+I) select Update & Security -> Troubleshoot -> Hardware & Devices -> Run

 

Then you can try to manually update the driver in case the installer did a bad job:

 

1. Open device Manager

2. Select Show hidden devices in the View menu

3. Expand the Universal Serial Bus Controllers section

4. Right click on the Realtek USB 2.0 Card Reader

5. Select Update Driver

6. Select Browse my computer and go to the folder where you have downloaded/unpacked the driver

7. Select the folder drvbin64 and click Ok (The folder should have a .inf & .sys  file in it if the name match is not exact)

 

 

Another thing to try would be to delete the device in Device Manager and let Windows rediscover it

To make sure there are no normally unseen ghost devices you can do as follows:

 

1. Open a Command prompt with Admin privileges (Ctrl+Shift+Esc->File->Run new..->Type CMD, select Create..)

2. Type the command: set devmgr_show_nonpresent_devices=1

3. Type the command:  start devmgmt.msc

4. Select Show hidden devices in the View menu

5. Expand the Universal Serial Bus Controllers section

6.  Right click on the Realtek USB 2.0 Card Reader

7. Select Uninstall device

8. Try doing the same if you see any ghost reader devices

9. Close Device Manager

10. Right click on the  Windows icon down left and select Run

11. Type shutdown /s as the command and hit Enter

12.  Start computer

 

Other than the above, I'm beginning to run out of suggestion. Maybe opening the computer and seeing that everything is well connected would be next but as the computer is new, I would make this a warranty case and let HP sort it out. Let's hope someone else has a working solution even before having to take that route.

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
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‎03-19-2018 06:04 AM

HP Recommended

On some of the business models the HP Client Security manager can be used to block access to memory devices.

Have you checked that you don't have any antivirus etc. that might be doing the save? I would imagine you get a notification but who knows, they could malfunction as well.

 

 

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
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‎03-19-2018 04:14 PM

HP Recommended

i tried microsoft troubleshooter it say it cant identify a problem. i did update the driver manually inside device manager but its still not working. i also uninstalled realtek pcie reader in device manager and did a shutdown but it still doesnt show in file explorer. only thing i could see is realtek pcie reader is not located in universal serial bus controllers it is located inside memory technology devices is that normal? i dont see hp client security manager on this pc the mcafee av subscription has expired and i disabled windows defender firewallvbut i still dont see sd card in file explorer

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‎03-19-2018 04:28 PM

HP Recommended

Hmmm..maybe the AMD  equipped computers are a bit different then. On my Intel machine there is a hidden device Realtek USB  2.0 Card Reader in the Universal Serial Bus controllers section and the inserted card appears in the Disk Drives section.

 

And..sometimes the Antivirus stuff is harder to remove than a virus. You could still try running their MCPR tool to get totally rid of the McAfee

https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101331&_afrLoop=33580196...

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
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‎03-19-2018 07:50 PM

HP Recommended

yes i ran the the removal tool and uninstalled mcafee but sd card still doesnt show up

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