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‎07-26-2025 09:36 PM

HP Recommended
Product: Pavilion

Hi. Newbie here.

I have a 10 year old Pavilion notebook which I have just tried to get drivers for but when I enter the serial number it takes me to a completely different (and wrong) machine, a Victus.

 

I have checked the serial number using the label, the BIOS and Support Assistant so I know I have the correct one. 

Does anyone know how I go about getting HP to "sort" their database on this machine?

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