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‎05-28-2023 10:41 PM

HP Recommended
Product: HP Notebook - 15g-dr0006tx
Operating System: Microsoft Windows 10 (64-bit)

The serial number of my device got changed, can anyone help me to replace my original serial number and the product ID. 

My device is shown differently in HP. HP is not autodetecting my product.

 

And its showing the name as  InsydeH20 EFI BIOS 

Serial Number as ABCDEF0123

Product ID as 1234567#ABA

 

My original model name HP Notebook - 15g-dr0006tx

PLEASE HELP ME.......

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2023 08:25 AM

HP Recommended

Only an authorized HP Service Center can help you with that.

 

They have the proprietary  DMI tool for changing serial number in laptop BIOS.

 

We are not permitted to help with that in accordance with the Rules of Participation.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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1 REPLY 1

‎05-29-2023 08:25 AM

HP Recommended

Only an authorized HP Service Center can help you with that.

 

They have the proprietary  DMI tool for changing serial number in laptop BIOS.

 

We are not permitted to help with that in accordance with the Rules of Participation.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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