(Serial Number)

[DHMATTEOP]

The RJ45 port should not be connected to the PC through port C of the (Serial Number).

[SmithaP]

@DHMATTEOP 

Thanks for getting in touch with the HP Support Community.

 seems there might be a misunderstanding or incomplete instruction regarding the connection of your RJ45 port to your device. The RJ45 port, typically used for Ethernet connections, is usually connected directly to your computer's Ethernet port for network access.

If you're receiving an unclear instruction, here are some general guidelines:

1. Direct Connection:

   • Typically, you connect an RJ45 cable directly from your network device (like a switch, router, or modem) to the Ethernet port on your computer.

2. Port Identification:

   • Ensure that you are using the correct port for Ethernet on your device. It is sometimes labeled with symbols or wording indicating network or LAN.

3. USB-C to Ethernet Adapters:

   • If your PC lacks a dedicated Ethernet port and instead relies on USB-C ports, you might need to use a USB-C to RJ45 adapter to connect to the network.

4. Clarifying Port C:

   • Ensure what "Port C" refers to in your specific context. It is possible this might refer to a specific connection point or adapter related to your setup. Refer to your device's manual or setup documentation for clarity.

Do keep us posted on whether these steps resolve the issue. We’ll be happy to assist you with the next steps.