• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-02-2023 01:16 PM

HP Recommended
Product: HP ENVY 16 inch Laptop PC 16-h1000 IDS Base Model

I just got a HP laptop but the serial number is not recognised by the HP website to check my warranty. The HP Support assistant shows the product number and serial number which I copied into the requested fields on the website, yet it doesn't recognise my serial or product number.

I need to verify my warranty status

Category:
2 people had the same question
2 REPLIES 2

‎09-02-2023 01:32 PM

HP Recommended

I think the main issue is that it keeps saying my warranty status is unknown on the HP Support Assistant. I have a warranty and have to be able to see the warranty on my dashboard. This seems to be a common problem, as I have seen quite a number of people asking the same question; one would think HP would have resolved this recurrent issue by now.

Was this reply helpful? Yes No

‎09-04-2023 02:02 PM

HP Recommended

@Peace23 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.