Serial/model numbers mismatch

[Outsider2]

May not be the place buuut:  trying to replace a rear case on said computer. Battery compartment ID info says:  which back as  model 2a12HE, printed model number on the ID label  is 2a21HE. No, numbers are not transposed. HP support is absolutely NO help. I have found replacement covers for the 2a12HE, not not 2a21HE.  What computer do I actually have, and would cover number 704016-001 fit both?  Thanx ...

[praveenbv]

Hi @Outsider2,

Welcome to the HP Support Community. I'd be happy to assist you . 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

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Have a great day!