Shift Keys issue

[celebration26]

This laptop has been a continuous trouble for me from the day 1. i will not go over the previous issue of stutter due to the wrong stock power adapter sent to me with the brand new laptop that did not provide sufficient power and consequently i spent a couple years trying to fix doing literally 1000 things, every possible solution you can find on internet anywhere. But now, after few months of that... now it has another new weird issue. Shift keys won't capitalize anymore. So, after digging a lot, i found that pushing both the shift keys simultaneously for a few seconds activate them back for maybe next few minutes and it doesn't end here, i can only capitalize half the keyboard by one shift key and rest by the other. both of them do not work for all the letters... for example, if left shift key will capitalize letter t then right key won't... go figure. and then, they stop capitalizing in a few minutes, which you can see in my typing as it took me a few minutes to reach to this line and they stopped capitalizing anything. and yes, i have done all those run of the mill things like sticky keys, update bios, restore bios defaults, update drivers, uninstall and reboot in safe mode and dozen more things. none of them fixed this issue and now i have a laptop that i can't use for my work anymore since my only option left now is using capslock and that sucks and is time consuming. none of the keys are stuck or have any dirt, or any other issue. this is purely a software issue since holding them for 10 secs does activate them for a few minutes. i have never had so many issues with any product in my whole life that i have seen lately in hp products. that is why after being a customer for hp printers for as long as i can remember, i stopped wasting my money on hp printers and bought this time canon and it's be working flawless for the past 4-5 years unlike hp that often breaks within 2-3 years. what is wrong with hp now/ my last option now is to reset the laptop and see if that fixes the issue unless hp knows about this issue and has a real solution. and yes, i said already that i have done all the basic things mentioned in most of the discussions here. 

[Rainbow23]

Hi @celebration26
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing keyboard issues with your HP Pavilion - 15t-Cs300 CTO.

Please follow the steps from this document.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[celebration26]

I am not sure if you actually read my post carefully. I have done all the things that I found here and anywhere else on the internet. Likely been dozens of times by now... My final try of erasing the hard drive using the recovery drive and reinstalling failed and did not fix the keys not working issue so the only thing I can think of it now is that it's a hardware issue, likely connections inside, wiring, or on the motherboard. Keys themselves look and depress perfectly fine and I even opened one cap to see underneath and found nothing wrong there. 

[Anand_Andy]

Hi @celebration26,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP Notebook. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service  Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[celebration26]

Do you want me to waste more money on this lemon rather than accepting that HP sent me an extremely bad quality product that has given me trouble since the beginning and fixing it as a gesture of good faith to rebuild your trust? Nah... I am done with HP. NEVER again. I am not wasting a single penny more on this lemon. I will find a decent high mountain and throw it as far as I can so I never have to see HP again.

[sandytechy20]

@celebration26

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.