Short DST check failed, what to do with Failure ID?

[smith43]

Laptop stopped being able to boot up, staying at the circle-loading icon indefinitely. System diagnosing didn't go anywhere either. The hardware diagnostics Extensive Test showed a hard drive short DST check failed and the follwing failure ID: PU5A2X-72V8PN-MFPV6J-60VL03 (might be zero's or o's, can't really tell with the font). I tried reseating the hard drive, but it didn't change anything, and I can't find any resources to decypher this ID.

Any help would be greatly appreciated. Thank you!

[banhien · Accepted solution]

@smith43

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Regards.

[smith43]

It's out of warranty, so that's a bit disappointing, but I'd much rather pay for a new hard  drive than a whole computer.

Thanks for your time!