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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Should I install "Optional Firmware 15.55.0.0" update?

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04-18-2021 01:04 PM
Windows Update gives me an "optional" update of Firmware 15.55.0.0. The HP Support Assistant's "updates" tell me I'm all up to date. Should I install the optional Firmware from Windows Update? (There HAVE been issues of Windows 10 freezing occasionally over the past few months. Have done all the requisite /scannow and chkdsk tasks to check for issues, and they have been corrected.)
04-22-2021 02:10 PM
HI@RBinPerson, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps from the document:-
I understand that you're unable to update the BIOS HP Laptop 17z-Ca200 and it needs to download one by one and needs to restart the computer to make sure the Adapter or Charger needs to be connected,
Please click on the hyperlink below to install
HP Consumer Notebook PCs - Updating the BIOS
Hope this helps! Keep me posted.
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Have a great day!
04-22-2021 02:16 PM
Thanks for replying. Perhaps my question wasn't clear.
I am all up to date with Windows Updates. No problems. However, under "Optional Updates" there is a section for Driver Updates, and beneath that is a link for "Firmware 15.55.0.0." This is an Optional Update. Should I install it? Do I need to?
Thanks,
RB
04-23-2021 12:21 PM