Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY x360 15 Convertible PC 15-es2000 (4V391AV)
Microsoft Windows 11

I'm wondering which/if I should get a battery replacement to get for my laptop which is: hp envy x360 15 convertible pc 15-es2000. 

 

The battery check test shows it passed yet the battery life drains extremely quickly. It's been through about 700 cycles which I know the battery is supposed to last 300-500 cycles. The laptop is also 2 years old and I know batteries last 2-4 years depending on usage. 

 

In March/April, when I was using it the most for school, the battery drained on average 10% every 2 hours. It later drained 50% in about 4 hours. The battery report shows that it lasts about 3 hours when it's supposed to last 60 hours. However, the full charge/design capacity has not changed and are exactly the same number.

 

Nothing shows up on the HP parts store when I search for the product number: 378Y4UA. I was wondering if I should replace my battery and if anyone knew the battery replacement for my laptop. Thanks in advance!

2 REPLIES 2
HP Recommended

@chong0 wrote:

....  when it's supposed to last 60 hours. However, the full charge/design capacity has not changed and are exactly the same number.


@chong0 

 

Where did you get a battery like that ? Same number is the good news. Please keep existing battery

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Well I just think it's supposed to last 60 hours according to what Google says the numbers at the bottom of the battery report are supposed to mean. It was the default battery installed when I bought the laptop. Here is a photo of what I mean by the 60 hours. 

chong0_0-1722041047924.png

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.