11-12-2016 09:16 PM
Failure ID: 6366-73S89V-MFKR61-60SU03
Product ID: F5Y12UA#ABL
When I boot it goes to a screen that reads: "Selected boot image did not Authenticate. Press <Enter> to Continue." when I press enter the computer turns off. I think the hard drive has failed, I tested it's connection and that changed nothing. I am thinking I will replace the hdd with a similar SATA 2.5" hdd or ssd. Is this the right move, or am I incorrect.
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11-13-2016 03:09 AM - edited 11-13-2016 03:11 AM
Sadly to say the 24 character failed id normally means HDD on your machine is dead or nearly there. If you could still can access to it, please backup data/files as soon as possible and prepare for new hard drive to replace it. Otherwise, too late and replace your HDD.
Is it still under warranty ? If yes, you can contact HP o replace HDD for your machine.
SSD is more expensive than HDD, there is something in between called SSHD but but replace HDD with SSD is a right move.
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