• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Zbook 15u G2 Mobile Workstation
Microsoft Windows 10 (64-bit)

So I bought a second hand HP Zbook 15u G2 Mobile Workstation laptop with 8 GB memory in DIMM1 slot, which works OK.

 

I am now thinking of adding another 8 GB module to the other (DIMM2) slot but before I buy it, I tried moving the current 8 GB SO-DIMM module from the "DIMM1" slot to "DIMM2" slot to make sure that the second slot is OK. But when I turn on the laptop with the single module in slot "DIMM2" (and "DIMM1" unpopulated), the laptop doesn't boot. Caps lock and num lock lights are flashing, the fan spins at full power and the screen remains blank.

 

Is it possible that this is just "by design" and that a single memory module MUST be installed in DIMM1 slot ? I cannot find any confirmation on this in any HP manual.

 

It's probably just a limitation and not a defective DIMM2 slot, but I'm not sure and wanted to ask first. Thanks for clarification.

1 REPLY 1
HP Recommended

Hi:

 

I cannot find any information regarding the the memory slot population in the service manual or elsewhere.

 

I have seen other posts regarding different model notebooks where that can occur if you install the memory in DIMM 2 rather than DIMM 1. 

 

They may be labeled that way on purpose, because many notebooks do not have the slots labeled leading me to believe that you can install the memory in either slot.

 

For example...if you look at the service manual for the older ZBook, they define a primary memory module and a secondary memory module.

 

c03985204 (hp.com)

 

But unless someone has your exact model notebook and has done what you did and reports the notebook produces the same error, then I doubt you will find the answer to your question until you actually install a second memory chip in that slot.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.