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HP ENVY Laptop - 17-cg0765ng

Hi,

if I touch my notebook very often it shuts down. It seems to be caused by a static shock. It happens often after I walked a little bit around. I can avoid this, when I e.g touch the radiator before touching the laptop.

 

Any solutions?

 

Thanks

Peter

1 REPLY 1
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@Peter422 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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