Sisoft Sandra does not find devices on PCIe (#1)

[ber999]

Sisoft Sandra does not find devices on PCIe (#1).

[erico]

I suggest using the Device Manager in Windows.

We are here to help, but providing software support for SiSoft Sandra is not exactly on the menu here.

[ber999]

Good morning,

please, could the issue be a HP related one?

[erico]

Does the notebook boot to Windows and operate normally?

It is not likely that it is an Hp related issue. I suggest uninstalling it and then reinstalling SiSoft Sandra.

If I may ask, what is the point of your using SiSoft Sandra?  I have used it a few times in the past just to check it out.

[ber999]

Thank you very much.

Besides others, I have used AIDA64 and received different results. 

HWInfo64 Bus section PCI PCIe Devices rearranged report

PCI Bus #0

Intel Coffee Lake-H 6

Host Bridge/DRAM Controller [U0]

PCI Address (Bus:Device:Function) Number:

0

0

0

Intel Skylake/Kaby Lake/Coffee Lake

PCI Express x16 Controller [R0]

PCI Address (Bus:Device:Function) Number:

0

1

0

PCI Express x8 Bus #1

[J6B2]

NVIDIA GeForce GTX 1050 Ti [HP]

PCI Address (Bus:Device:Function) Number:

1

0

0

Intel UHD Graphics 630 (Coffee Lake-H GT2)

PCI Address (Bus:Device:Function) Number:

0

2

0

Intel Skylake/Kaby Lake/Coffee Lake/Whiskey Lake

Dynamic Platform & Thermal Framework Processor Participant

PCI Address (Bus:Device:Function) Number:

0

4

0

Intel Cannon Lake-H/S

Thermal Subsystem [B0]

PCI Address (Bus:Device:Function) Number:

0

18

0

Intel Cannon Lake-H/S

USB 3.1 xHCI Host Controller [B0]

PCI Address (Bus:Device:Function) Number:

0

20

0

USB Root Hub

[Port1]: No Device Connected

[Port2]: No Device Connected

[Port3]: No Device Connected

[Port4]: No Device Connected

[Port5]: No Device Connected

[Port6]: Chicony Electronics, PID=B694

[Port7]: No Device Connected

[Port8]: No Device Connected

[Port9]: No Device Connected

[Port10]: No Device Connected

[Port11]: No Device Connected

[Port12]: No Device Connected

[Port13]: No Device Connected

[Port14]: Intel Wireless Bluetooth

[Port15]: No Device Connected

[Port16]: No Device Connected

[Port17]: No Device Connected

[Port18]: No Device Connected

[Port19]: No Device Connected

[Port20]: No Device Connected

[Port21]: No Device Connected

[Port22]: No Device Connected

[Port23]: No Device Connected

[Port24]: No Device Connected

Intel Cannon Lake-H/S

Shared SRAM [B0]

PCI Address (Bus:Device:Function) Number:

0

20

2

Intel Wireless-AC 9560 160MHz

PCI Address (Bus:Device:Function) Number:

0

20

3

Intel Cannon Lake-H/S

HECI #1 [B0]

PCI Address (Bus:Device:Function) Number:

0

22

0

Intel 82801HBM ICH8-M

SATA RAID 0/1 Controller

PCI Address (Bus:Device:Function) Number:

0

23

0

PCI Express x1 Bus #2

Intel Cannon Lake-H/S

PCI Express Root Port #14 [B0]

PCI Address (Bus:Device:Function) Number:

0

29

0

RealTek Semiconductor RTL8168/8111 PCI-E Gigabit Ethernet NIC

PCI Address (Bus:Device:Function) Number:

2

0

0

PCI Express x1 Bus #3

Intel Cannon Lake-H/S

PCI Express Root Port #16 [B0]

PCI Address (Bus:Device:Function) Number:

0

29

7

RealTek Semiconductor PCI-E Card Reader

PCI Address (Bus:Device:Function) Number:

3

0

0

Intel HM370 PCH (Cannon Lake-H)

LPC Controller/eSPI Controller [B0]

PCI Address (Bus:Device:Function) Number:

0

31

0

Intel Cannon Lake-H/S

cAVS (Audio, Voice, Speech) [B0]

PCI Address (Bus:Device:Function) Number:

0

31

3

Intel Cannon Lake-H/S

SMBus Controller [B0]

PCI Address (Bus:Device:Function) Number:

0

31

4

Intel Cannon Lake-H/S

SPI (flash) Controller [B0]

PCI Address (Bus:Device:Function) Number:

0

31

5

EFI Shell PCI devices rearranged report

Seg

Bus

Dev

Func

00

00

00

00

==> Bridge Device

Host/PCI bridge

Vendor

8086

Device

3EC4

Prog

Interface

0

00

00

01

00

==> Bridge Device

PCI/PCI bridge

Vendor

8086

Device

1901

Prog

Interface

0

00

00

02

00

==> Display Controller

VGA/8514 controller

Vendor

8086

Device

3E9B

Prog

Interface

0

00

00

04

00

==> Data Acquisition & Signal Processing Controllers

Other DAQ & SP controllers

Vendor

8086

Device

1903

Prog

Interface

0

00

00

12

00

==> Data Acquisition & Signal Processing Controllers

Other DAQ & SP controllers

Vendor

8086

Device

A379

Prog

Interface

0

00

00

14

00

==> Serial Bus Controllers

USB

Vendor

8086

Device

A36D

Prog

Interface

30

00

00

14

02

==> Memory Controller

RAM memory controller

Vendor

8086

Device

A36F

Prog

Interface

0

00

00

14

03

==> Network Controller

Other network controller

Vendor

8086

Device

A370

Prog

Interface

0

00

00

16

00

==> Simple Communications Controllers

Other communication device

Vendor

8086

Device

A360

Prog

Interface

0

00

00

17

00

==> Mass Storage Controller

RAID controller

Vendor

8086

Device

282A

Prog

Interface

0

00

00

1D

00

==> Bridge Device

PCI/PCI bridge

Vendor

8086

Device

A335

Prog

Interface

0

00

00

1D

07

==> Bridge Device

PCI/PCI bridge

Vendor

8086

Device

A337

Prog

Interface

0

00

00

1F

00

==> Bridge Device

PCI/ISA bridge

Vendor

8086

Device

A30D

Prog

Interface

0

00

00

1F

03

==> Multimedia Device

Mixed mode device

Vendor

8086

Device

A348

Prog

Interface

0

00

00

1F

04

==> Serial Bus Controllers

System Management Bus

Vendor

8086

Device

A323

Prog

Interface

0

00

00

1F

05

==> Serial Bus Controllers

Other bus type

Vendor

8086

Device

A324

Prog

Interface

0

00

01

00

00

==> Display Controller

VGA/8514 controller

Vendor

10DE

Device

1C8C

Prog

Interface

0

00

02

00

00

==> Network Controller

Ethernet controller

Vendor

10EC

Device

8168

Prog

Interface

0

00

03

00

00

==> Device does not fit in any defined classes

Vendor

10EC

Device

522A

Prog

Interface

0

[erico]

That would indicate to me that the SiSoft utility application has issues and should be uninstalled and then reinstalled. 

If the installation of C++ was not successful, that could be the reason.

[ber999]

Thank you very much.
I have tested another tool, PCI-Z, which crashes on the Pavilion. However, on my HP Probook, it works properly. I have tickets to the software originators. We will see.

The reason for using the Hardware detection tools is to find out the pci bus address of the internal NVMe SSD. Could you please help with this issue?  

I have found a comparabe information in a HWIfo64 report from a Machine of another vendor (see below).

Intel Cannon Lake-H/S - PCI Express Root Port #21 [B0]

[General Information]

Device Name:

Intel Cannon Lake-H/S - PCI Express Root Port #21 [B0]

Original Device Name:

Intel Cannon Lake-H/S - PCI Express Root Port #21 [B0]

Device Class:

PCI-to-PCI Bridge

Revision ID:

F0 [B0]

PCI Address (Bus:Device:Function) Number:

0:27:4

PCI Latency Timer:

0

Hardware ID:

PCI\VEN_8086&DEV_A32C&SUBSYS_00000000&REV_F0

[PCI Express]

Version:

3.0

Maximum Link Width:

4x

Current Link Width:

4x

Maximum Link Speed:

8.0 GT/s

Current Link Speed:

8.0 GT/s

Device/Port Type:

Root Port of PCI Express Root Complex

Slot Implemented:

Yes

Hot-Plug:

Not Capable

Hot-Plug Surprise:

Not Capable

Slot Power Limit:

25.000 W

Emergency Power Reduction:

Not Supported

Active State Power Management (ASPM) Support:

L0s and L1

Active State Power Management (ASPM) Status:

L1 Entry

L0s Exit Latency:

512 ns - 1 us

L1 Exit Latency:

8 - 16 us

Maximum Payload Size Supported:

256 bytes

Maximum Payload Size:

256 bytes

[System Resources]

Interrupt Line:

N/A

Interrupt Pin:

INTA#

[Features]

Bus Mastering:

Enabled

Running At 66 MHz:

Not Capable

Fast Back-to-Back Transactions:

Not Capable

[Driver Information]

Driver Manufacturer:

INTEL

Driver Description:

Intel(R) PCI Express Root Port #21 - A32C

Driver Provider:

INTEL

Driver Version:

10.1.16.7

DeviceInstanceId

PCI\VEN_8086&DEV_A32C&SUBSYS_16521458&REV_F0\3&11583659&0&DC

Location Paths

PCIROOT(0)#PCI(1B04)

PCI Express x4 Bus #4

Samsung NVMe PCIe SSD Controller

[General Information]

Device Name:

Samsung NVMe PCIe SSD Controller

Original Device Name:

Samsung Electronics NVMe PCIe SSD Controller

Device Class:

NVMe Controller

Revision ID:

0

PCI Address (Bus:Device:Function) Number:

4:0:0

PCI Latency Timer:

0

Hardware ID:

PCI\VEN_144D&DEV_A808&SUBSYS_A801144D&REV_00

[PCI Express]

Version:

3.0

Maximum Link Width:

4x

Current Link Width:

4x

Maximum Link Speed:

8.0 GT/s

Current Link Speed:

8.0 GT/s

Device/Port Type:

PCI Express Endpoint

Slot Implemented:

No

Emergency Power Reduction:

Not Supported

Active State Power Management (ASPM) Support:

L1

Active State Power Management (ASPM) Status:

L1 Entry

L0s Exit Latency:

>4 us

L1 Exit Latency:

32 - 64 us

Maximum Payload Size Supported:

256 bytes

Maximum Payload Size:

256 bytes

[System Resources]

Interrupt Line:

N/A

Interrupt Pin:

INTA#

Memory Base Address 0

AD200000

[Features]

Bus Mastering:

Enabled

Running At 66 MHz:

Not Capable

Fast Back-to-Back Transactions:

Not Capable

[Driver Information]

Driver Manufacturer:

Standard NVM Express Controller

Driver Description:

Standard NVM Express Controller

Driver Provider:

Microsoft

Driver Version:

10.0.19041.488

Driver Date:

21-Jun-2006

DeviceInstanceId

PCI\VEN_144D&DEV_A808&SUBSYS_A801144D&REV_00\4&CDF9F35&0&00DC

Location Paths

PCIROOT(0)#PCI(1B04)#PCI(0000)

[ber999]

Hello Forum,

I have found two figures from the internet (copies depicted below).

In the figure one (upper left coner) you see the the 16x  PCIe interface which directly connected to the processor  and could be splitted in different fashions. As the NVIDIA  graphics card connection is reported as 16x/8x link with, the pcocessor interface is  split in two halves and the second half of the Link could be connected to another device of 8x link with. (possiibly the SSD in question)     

Figure 1 : intel 4th generation  processor interfaces

On the the second picture, you find a M.2 key SSD connected on a chipset PCIe interface (which is slower in comparison). 

Figure 2:  M.2 key SSD connected on a chipset PCIe interface