Slight bend in Pavilion laptop

[Morgs1]

my pavilion 15 laptop is slightly bent at the front, it dips down to the touchpad area. Top and Bottom. Is this normal?

Cheers Paul 

[Dragon-Fur]

@Morgs1 

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@Morgs1 wrote:

my pavilion 15 laptop is slightly bent at the front, it dips down to the touchpad area. Top and Bottom. Is this normal?

Cheers Paul 

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No, it is not normal.

The "bend" / distortion is perhaps due to the battery having distended past its normal shape and size.

If this is the case...

Yes, at some point - likely sooner than later - the battery will fail

The battery must be removed and replaced.

Leaving the battery in the computer will also likely damage other components.

If the computer is under warranty, the battery can be replaced by HP Support under Warranty.

OR

You can replace the battery yourself or take the computer to a local computer repair depot.

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

• Enter the full model name

"Fat" Battery / Bloated Battery / Swollen Battery

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
• There are no other remedies, tests, or useful options.

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

And

HP Business Notebooks, Mobile Workstations, and Mobile Thin Clients - Battery Health Management Feat...

And

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

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Replacement and Purchase Options

1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer. 
2. If / When you know the battery type / part number, you may check for the battery at the Parts Store
3. If the part is not available from HP, use your search engine to find – and purchase - the part in your region.

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Find your Product , Part(s), and Replacement Procedure

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

• Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (exact name of the guide varies)

NOTES  

1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

And/Or

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Check for parts at the PartSurfer Website / HP Parts Store

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

NOTE >> Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

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Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

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[Morgs1]

Thanks Dragon-fur, I will take time to read all. Just to point out that this is a brand new PC, Less than a month old,

Cheers Paul

[Dragon-Fur]

@Morgs1 

You are welcome.

OK - it is unlikely the battery.

There is no Community, or Software / Drivers, or Windows solution for "bend".

Brand New computer is under hardware warranty, of course.

Contact HP Support - explain the situation and ask for help.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

Open website  HP World-Wide Support

 Select your region and follow the prompts

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USA / Canada

   Contact Official HP® Support | HP® Customer Support

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

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UK

For faster support, first submit information / case online: HP Customer Support UK

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Option - HP Support is on Facebook!

HP on Facebook

READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information to submit your online case
• Explain the problem > Ask for help
• Submit the case
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

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Answered? Select the relevant post "Accept as Solution" to help others find it.

[Morgs1]

The lid is also bent in the same area. I just wasn't sure if this was normal to raise the level above the touch pad

[Morgs1]

Ah, just seen your latest update. Thanks again, Dragon-fur.

Yes, something is not quite right. It is not affecting anything, only cosmetic I guess.

Cheers

[Dragon-Fur]

@Morgs1 

Well, OK.

I still don't know.

Best that you open the Service Guide for the computer and take a look at the illustrations.

Open Support Home

Enter the name of your device

Open Category Manuals

Look for the Service Guide - exact name varies but it is usually recognizable.

The very first chapter will show illustrations of the general notebook.

Further into the guide you will find illustrations of each of the major (and not so major) components.

If, after you look at the guide, you think there is something "not right" contact Support and ask.

If you are still not sure, use your favorite browser and search engine to search for images of your computer.  Compare what you see with what you have.

Computer still for sale?  Contact the HP Store and talk with a sales rep - describe what you see and ask for an opinion.

If I think of anything else to add, I will post back.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.