Slow laptop

[littlehollyx]

My laptop is extremely slow. Crashes all the time. Had been slow since I purchased it which is why I have hardly ever used it.

[zoey7886]

@littlehollyx, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Update Software:

• Ensure that your operating system, drivers, and any software applications are up to date. This can often fix known issues and improve performance.

Check for Malware:

• Use a trusted antivirus program to scan for malware or viruses. Malware can often cause performance issues, including crashes.

Check Storage Space:

• Make sure your hard drive or SSD has enough free space. Low disk space can lead to slow performance and other issues.
• Consider running a disk cleanup to remove unnecessary temporary files and large unused files.

Monitor System Resources:

• Use the Task Manager (Windows) to see the processes consuming memory and CPU resources.
• Identify any apps that are unnecessarily using a lot of resources and close them.

Perform System Maintenance:

• Regularly perform maintenance tasks such as disk defragmentation (if you are using a traditional HDD, not an SSD) and registry cleaning.

Reduce Startup Programs:

• Disable unnecessary startup programs that could be slowing down boot times and affecting overall performance.

Check for Hardware Issues:

• Ensure that your laptop's cooling system (fans, vents) is clean and functional, as overheating can cause crashes.
• Perform hardware diagnostics using HP’s built-in tools to check for issues with RAM, storage, or other components.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,