cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
GauravSr
New member
1 0 0 0
Message 1 of 2
72
Flag Post

Solved!

Smart check passed but Long DST failed

‎07-29-2020 01:33 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Windows not coming up and show hard drive failure. Run smart check which passed but the Long DST failed with failure id : PSG17K-937A6K-MFPURG-61CW03 and product id: 1KU36UA#ABA

 

Also refer the attachment screen shot.

Please help!!! 

Thanks in advance

 

Regards,

Gaurav

Reply
(1)
1 REPLY 1
Highlighted
Huffer
Level 17
Level 17
42,768 42,557 6,799 11,874
Message 2 of 2
Flag Post

‎07-29-2020 01:37 PM

HP Recommended

15-cc563st is the Model number. That result is saying the hard drive needs to be replaced. The long check looks into technical things the SMART will bypass. Post back if you need additional help. 


Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation