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‎07-29-2020 01:33 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Windows not coming up and show hard drive failure. Run smart check which passed but the Long DST failed with failure id : PSG17K-937A6K-MFPURG-61CW03 and product id: 1KU36UA#ABA

 

Also refer the attachment screen shot.

Please help!!! 

Thanks in advance

 

Regards,

Gaurav

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2020 01:37 PM

HP Recommended

15-cc563st is the Model number. That result is saying the hard drive needs to be replaced. The long check looks into technical things the SMART will bypass. Post back if you need additional help. 

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1 REPLY 1

‎07-29-2020 01:37 PM

HP Recommended

15-cc563st is the Model number. That result is saying the hard drive needs to be replaced. The long check looks into technical things the SMART will bypass. Post back if you need additional help. 

Was this reply helpful? Yes No
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