Some key on laptop stop working

[deepak9893]

Product number :N8L68PA#ACJ

I turned my laptop back on and my caps lock, n, and b keys stopped working. I have never put food or drinks within a few feet of it and there's no way that food or liquid could have gotten inside of it. I have searched everywhere for how to fix it, and I just cant find a solution. If there's a way anyone could help me, that'd be great. Thank you.

[TEJ1602]

@deepak9893, Welcome to HP Support Community!

First, reinstall the keyboard drivers-

1) In Windows, search for and open Device Manager.

2) Double-click Keyboards.

3) Right click on the keyboard drivers and click on uninstall.

4) Restart the computer. 

If the issue persists, perform a keyboard test. Here is how you do it-

1) Shutdown the computer. 

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 

3) Press F2 once. 

4) Go to Component test. 

5) From the list, run the keyboard test.

Keep me posted for further assistance.

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