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‎11-02-2021 12:39 PM - last edited on ‎11-19-2021 05:22 AM by Retired

HP Recommended
Product: HP SPECTRE 360
Operating System: Microsoft Windows 11

Lower half of keyboard not working 

Category:
1 REPLY 1

‎11-05-2021 11:56 AM

HP Recommended

@LouiseHS2

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP notebook keyboard is not working correctly. 

Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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