Some keys on my keyboard stopped working. Couple of questions about warranty claim.

[ChopinAsLex]

Hello!

So I need a new keyboard for my Omen 15 2020 laptop since couple of keys are either completely dead or don't work most of the time (no physical damage done).

My 1 year warranty ends on 6th of December so I'm wondering how long does it usually take to make this repair, shipping including? Do i need to send in and get my laptop back before warranty expires or do i just have to send it in before December 6th and not worry about how long the repair takes? (In case it takes longer than that).

I'm also wondering, since my laptop is essential for my work, will I be getting a replacement laptop to use while mine is being repaired?

Thanks in advance!

[Echo_Lake]

@ChopinAsLex

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP notebook keyboard is not working correctly. 

Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures. 

With the standard one-year limited warranty, you will be covered for the repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.