• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-02-2019 05:02 PM

HP Recommended
Product: HP Envy 17 n107ur
Operating System: Microsoft Windows 10 (64-bit)
My hp envy 17 yesterday just worked fine but today when I started it certain keys were not working like 2,w,s,x mute button, volume button,keyboard back light button. Rest all key working fine. Tried updating software. Uninstall then reinstall n many more thing but nothing worked. Hope someone can help. Thanks
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2019 02:35 PM - edited ‎10-03-2019 02:36 PM

HP Recommended

Well I hope you like pulling stuffs apart!  I have a HP Envy 17 as well and its not to bad to take apart..
 Here is a copy of the maintenance and service manual (I couldn't find it on HP's site here)
Hp Envy 17 manual 

Looks like you will need this part# 603791-001 For use in the United States and Canada..

Page 61 starts to talk about how to remove the Keyboard.

If I were you I would remove the keyboard and inspect it, and clean any dirty spots with 90% Isopropyl Alcohol. then reinstall to see if I could fix it without buying a new keyboard..

Just a user like you!
Hope this helps!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-02-2019 05:17 PM

HP Recommended

Windows comes with an On-Screen Keyboard (Accessories >> Accessibility/Ease of Access >> On-Screen Keyboard) which highlights whatever modifier keys are being held down.
Or you can try PassMark KeyTest has a Trial..
Can you see if anything is stuck?

 

Was this reply helpful? Yes No

‎10-03-2019 02:43 AM

HP Recommended

No keys are stuck. Rest all key except what i mention are working fine. 

1570092140012492247331.jpg

 

Was this reply helpful? Yes No

‎10-03-2019 02:35 PM - edited ‎10-03-2019 02:36 PM

HP Recommended

Well I hope you like pulling stuffs apart!  I have a HP Envy 17 as well and its not to bad to take apart..
 Here is a copy of the maintenance and service manual (I couldn't find it on HP's site here)
Hp Envy 17 manual 

Looks like you will need this part# 603791-001 For use in the United States and Canada..

Page 61 starts to talk about how to remove the Keyboard.

If I were you I would remove the keyboard and inspect it, and clean any dirty spots with 90% Isopropyl Alcohol. then reinstall to see if I could fix it without buying a new keyboard..

Just a user like you!
Hope this helps!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.