Something is wrong with my keyboard. Every key types "zz", even the function keys.

[GueraRanger]

I can't use backspace, Shift, Enter, Ctrl, Alt, space, or any other key.  They all type a double z, "zz". If it wasn't for the fingerprint scanner, I wouldn't be able to unlock my screen. I tried uninstalling the keyboard drivers, I updated windows, and I checked my language settings and nothing has helped.  

[Huffer]

Can we have the full model number please? Have you connected an external usb keyboard to see if it works? Odds are the keyboard needs replacement, which used to be a very easy task on laptops but not so much on late model thin and light laptops. 

[GueraRanger]

HP Spectre x360 Convertible Laptop PC 14-ea0023dx.

I don't have an external keyboard, but my laptop is less than two months old so replacing it would be disappointing. 

[Huffer]

Disappointing but at least the cost would be covered by HP. You need to make a warranty claim and it has to start online by entering serial number and following the prompts. Service is a bit overwhelmed right now so be patient. Its the same everywhere and all computer makers. 

https://support.hp.com/us-en

[GueraRanger]

I called to an agent from HP and they directed me to update the FIOS version and fortunately that fixed the issue.

[Huffer]

That's a good result. Thanks for letting us know. 

[Spectre14Owner]

I have an HP Spectre x360 14-ea0023dx that I've owned since November. I've seen this problem maybe 3 times since then, including this morning. My Spectre is up to date with the latest BIOS according to the HP Support Assistant. I have system board 87F7 40.43 and BIOS version F.09. The only fix for this is to shutdown (not restart) so it's completely powered off, then turn it back on.