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HP Recommended
Spectre x360 convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

My laptop is a HP Spectre x360 convertible 15-ch0xx running Windows 10 Home 64-bit.

My spacebar doesn't work unless it is pressed dead center. Pressing anywhere else feels dead (no normal click sound) and does nothing. Anyone know the part number for a new keyboard or where I can get one? I saw where lots of others have had the same problem. The right hand SHIFT key is also questionable. Most often I cannot use it to capitalize a letter - it makes the cursor jump around and my text is suddenly no longer in front of me. thanks for any help. One of the pages for a solution to the problem gives a "page not found" error now. thank you in advance for any help.

1 REPLY 1
HP Recommended

@Corral

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook keyboard is not working correctly. Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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