Spare LCD screen for HP Spectre x360 13-14001ng

[User071]

Hi everyone,

I accidently dropped my HP Spectre X360 laptop to floor from about 30 cm hight.

Since then the screen remains dark. but the laptop works pefectly well with an external display connected via HDMI port.

Unfortunately, the laptop is out of support at HP and thus do not offer any repair this laptop anymore.

I need to replace the LCD screen but could not find one on the market including Internet as a spare part.

Therefore, I am requesting your help to buy a LCD screen as a spare part.

The Laptop details are as follows:

Name:                                    HP Spectre X360

Model:                                   13-14001ng

LCD Screen ordernr.          801496-001

Could someone inform me please:

1. Where from could I possibly buy a spare LCD screen for the laptop?

2. Are there any compatible LCD screens available from other OEMs?

Thanks for your support in advance

Best regards

USER071 

[The_Fossette]

@User071,

I reviewed your post and I understand that you are looking for a replacement screen for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

You can purchase all the replacement parts available for your computer from HP part surfer.

Follow the steps in the below article for detailed instructions.

https://support.hp.com/us-en/document/c00372736

Or else you can contact support and they will assist you in getting the screen fixed.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[User071]

@The_Fossette

Thanks a lot for your kind response.

I have already tried to contact HP support  during the last two weeks. In Germany and in the UK. 

First of all I must say that the technical support people at HP so far I have come across are extremely friendly, competent  and are willing to help to their utmost.

But, unfortunately, as I learned the said HP Spectre X360, Model:13-4001ng is no longer under support at HP and  thus HP technical support cannot help with repair. I was informed that for private users, the spare screen is available on the market but not from HP. What a pity.

I am an engineer and am quite capable of dismantling the old screen and replace it with the new one. Provided of course if only I could get one 

I got contact details of HP authorised dealers ( I think 5 in total) in Germany from HP Website.

Now hold tight, one of them can get me a new spare screen for "bare" 1180€. Mind you the new laptop cost was 1280€ (including screen 😊).  Two other vendors can offer the same screen for 540€ + 19% VAT  amounting to a total of ca. 650€ end price - not including shipment. Whereas the first offer could easily be classified as "Usury" the two other offers are not a bargain either.

I am quite willing to pay 250- 300€ for a spare screen, But prices like 650€ or even 1180€ are beyond any notion of good and evil. Unfortunately, this is the second time I am having this support experience on HP products from HP - i.e. no service!!

I wonder if HP management is aware of what is happening with their products. This business practice of stopping repair service or not supplying spare parts even for high-end products like HP Spectre X360 convertible after 4-5 years to private users is certainly not  very good for business in the long term. 

Actaully, I am a great fan of HP products. Over the last 15 - 20 years I have purchased multiple Desktops, Laptops, Multifunctional colour laser jet  printers etc. directly from HP. But after this 2nd "no service" experience I am seriously thinking if there are better alternatives than HP.

Having said all this,  I must repeat that I have no complaint against  HP support people whatsoever.

As mentioned they are very friendly, technically competent and usually go out of ther way to help as much as they can.

But unfortunately they are bound by the company policy and this where the company product marketing and/or top management may reflect on its current support (repair/sapre parts) policy for private users.

Sorry, what  I have said above may sound like exaggerated frustration. but unfortunately this is the brutal the truth.

Thanks once again for you help. I really appreciate it very much.

I am still searching but in parallel, if you know of a source where I can buy a spare screen (HP part nr. 801496-001) for up to 300€ I would be very much interested.

Best regards

User071

[The_Fossette]

@User071,

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.