• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-07-2019 10:37 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

So I am the latest victim of a known issue with 2015 Spectre X360 laptops. A specific component on the motherboard fried leaving a burned smell and scorched area. There have been several threads about this on this forum already see here, here and here.

 

It seems like about half the people with this issue were quietly taken care of (even out of warranty) by HP and the other half were told, "tough luck."

 

HP needs to take care of this issue and fix these faulty motherboards including my now useless $1200 laptop. I look forward to an equitable resolution to this issue. Others with this issue please comment as to your experience.

1 person had the same question
1 REPLY 1

‎11-07-2019 10:54 AM

HP Recommended

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->