Spectre X360 Convertible Battery Bloat, Balloon, Puff-up

[Cooper22]

 Spectre X360 Convertible

Product: W2Q31AV

The battery has blown up like a balloon. 

The lid won't close.

I ran the HP battery recall utility on my machine and it came back as not covered.

I have 5 HP laptops in the household. 

How do I handle this issue?

[praveen196]

@Cooper22 Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[Cooper22]

Here is an update.  The gap between the lid and the keyboard was growing daily so I needed to take action and not wait for HP to respond.  I flipped the laptop over and removed the screws and the back actually popped off.  Like a spring!  Sure enough the batter was puffed up like a marshmallow.  Incredible.

I bought a replacement from Amazon, same day delivery.  Replaced it , no problems.  The machines closes now like new.

I still think HP needs to address this issue.  

[Cooper22]

In case you have the same problem, HP is of no support for me.  I'm told that:

"I regret to inform you that your unit has reached End of Support Life, which means that HP no longer has access to recovery discs, hardware or software for your system. If you prefer you can contact either our Home & Home Office Group or our Commercial Department in your area to see what current models may fit your needs. You also have the option of taking it to a local repair shop in your area."

OK, its easy enough to replace the clearly defective battery.  Kind of surprised give the prevalence of the issue and the low cost to fix.  HP is such a solid brand...but maybe not in this case.