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RutgerF
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Spectre X360 not charging and booting

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Spectre X360 (15-df0500nd)
Microsoft Windows 10 (64-bit)

Hi all,

 

I’ve got an issue with my Spectre X360 (15-df0500nd) since it was completely depleted yesterday. Tried to charge it both with the factory adaptor and a USB-C charger, but does not seem to work. The orange charging indicator light does not turn on and the laptop does not boot. 

Had quite some issues with this laptop from the start, and had HP Support come over. Unfortunately it seems one of the screws was damaged during the previous repair, so I cannot remove the cover to detach the battery for a hard reset. I thought there was another hard reset option, besides the 15-30s power button press. Any thoughts?

 

Might try to drill out the screw as a last resort, and then hope a hard reset will do the trick. See quite some horror stories about damaged motherboards online, so definitely hope that’s not the case with my laptop. 

Any suggestions are welcomed, thanks in advance!

 

Best,

Rutger

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@RutgerF, Welcome to the HP Support Community!

 

I understand you are getting plugged in not charging error on your laptop.

 

Don't worry I'll help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried charging your laptop using a different adapter?

 

As you mentioned you are getting error plugged in charging on your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

 

Also, try performing a hard reset on your laptop and check if it helps.

 

Please Shutdown the Notebook

Please remove the Battery and unplug the Power Adapter

Press and hold the Power Button for a full 1 Minute

Go ahead and put back the Battery and connect the Power Adapter

Look for the "Plugged In Charging" message on the Battery icon.

 

If the issue persists try updating BIOS on your PC and check if it helps.

 

Link to update BIOS.

 

Refer to this article to further troubleshoot battery issues with your laptop.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer to this article to know more information about running system diagnostics on your PC.

 

  Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

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