I’ve got an issue with my Spectre X360 (15-df0500nd) since it was completely depleted yesterday. Tried to charge it both with the factory adaptor and a USB-C charger, but does not seem to work. The orange charging indicator light does not turn on and the laptop does not boot.
Had quite some issues with this laptop from the start, and had HP Support come over. Unfortunately it seems one of the screws was damaged during the previous repair, so I cannot remove the cover to detach the battery for a hard reset. I thought there was another hard reset option, besides the 15-30s power button press. Any thoughts?
Might try to drill out the screw as a last resort, and then hope a hard reset will do the trick. See quite some horror stories about damaged motherboards online, so definitely hope that’s not the case with my laptop.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".