Spectre X360 not switching to tablet mode

[Abujar]

Hi! Recently I bought a HP Spectre X360 13-ac002na netbook. My netbook is not switching to tablet mode. When i am installing Intel Integrated Sensor Solution Driver, My keyboard & trackpad are stop working. After install that sensor driver i can not use my keyboard & mouse pad. Product number: Z6L07EA#ABU

Any solution for me?

[Jeet_singh]

@Abujar,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you have an HP Spectre X360 13-ac002na PC. I read that the laptop does not change to tablet mode. Not worry, I'll do my best to help you. 

I would like to know the following information to assist you better:

• Did any changes or software updates happen after which this issue may have started?

The computer's display does not automatically rotate when shifted.

Please refer to the following steps to enable the rotation feature on the computer:

1. Fold the computer into tablet mode.

2. Swipe in from the right side to open the Action Center.

3. Tap Rotation lock to enable this feature.

If the issue persists, I would suggest you try these steps here:

• Win + R -> type 'regedit' and enter

• Registry editor will open up.

• Go to path -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation

• Check the value of Enable file if it is 0 rotation will be OFF, if 1 rotation will be ON.

• Restart and it should work.

Alternatively, you can go through this support website for more details: Click here

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Abujar]

When i received it, the mouse and keyboard was not working, After i rewindows mouse and keyboard start to work but when i installing the sensor solution driver mouse and keyboard going off like tablet mode, however rotation is not working at all. I tried the option you sugested. my rotation is on but not working. if i install the sensor solution driver i can not use mouse pad & keyboard in normal mood they turned off automatically.

My mother board part number is 907559-601 can i replace it with part number 

DAX31MB1AA0 ?

[Jeet_singh]

@Abujar,

Thanks for the update,

As I understand sensor is conflicting with the mouse  pad & Keyboard. Don't worry as I have a few other steps which should help you resolve this issue.

Let's start off by updating the Bios, and Chipset drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Abujar]

Hi! I have done the bios update but no change.  Sensor can be changed? where it is located?

This problem can come from motherboard?

[Jeet_singh]

@Abujar,

Thank you for replying,

As I understand you have already tried all possible troubleshooting and unfortunately nothing has helped to resolve this issue.

In this scenario, this could be a possible hardware failure with the motherboard. I would recommend you contact our HP phone support for further assistance.

HP Support can be reached by clicking on the following link: 

1. Click on this link – www.hp.com/contacthp/
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,