Spectre X360 swollen battery replacement

[CharlieAlpha]

The internal battery in my Spectre X360 Convertible  (Product = P4Y25PA#ABG) has swollen so much that the laptop is unstable on a flat surface.  The laptop is out of warranty.

I am in Australia and the HP Parts store shows that the recommended replacement battery is P/N 789116-005.  However, it also says "Part is not orderable in the HP Parts store"

There is no other information on how to obtain a replacement battery or locate a repairer who can replace it.

[praveenbv]

Hi @CharlieAlpha,

Welcome to the HP Support Community. I'd be happy to assist you with the replacement battery. 

.

You may order the replacement parts on the HP Shopping, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Have a great day!