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‎12-28-2020 10:22 AM

HP Recommended
Product: HP Spectre x360 - 15t-ch000 CTO
Operating System: Microsoft Windows 10 (64-bit)

My HP Spectre x360 - 15t-ch000 CTO has a failed motherboard. I took it in to my local IT repair shop where they diagnosed it. Unfortunately they were not able to get a replacement motherboard to fix it. And of course like all of the other spectre's that have failed motherboards, my computer is out of warranty. Is it even possible to get it fixed by HP? If so how do I get in contact with HP to get it fixed? Is it even possible to speak to an actual HP agent anymore?

3 people had the same question
2 REPLIES 2

‎01-03-2021 08:04 AM

HP Recommended

@kmarolt

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎01-28-2021 08:47 PM

HP Recommended

I have an HP 15.6 360 (bought on 12/18). The on/off switch light flickers on and off between 3 and 4 seconds, but the computer won’t power on, not even when it’s plugged in. Could the motherboard be fried?

 

If the motherboard needs replacing, can service centers purchase it from HP and install it? Or is this an item that HP will not send even to service centers?

 

This is the motherboard according to my device info in hp.com

HP Spectre x360 - 15t-ch000 CTO

L15574-601   Part is not orderable in the HP Parts Store.
MOTHERBOARD DSC VEGA-M 4GB HM175 i7-8705G WIN  

 

Is there a way to send it back directly to HP for repair?

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