Spectre x 360 Charging Port Issue

[leahnatalie]

My HP Spectrex360 charging port stopped working and I was instructed to replace the entire motherboard at a cost of over $600- half the price of the laptop. The laptop is just a few months out of warranty and this will be the second motherboard replacement in six months. In January, the charging port burned and corroded parts of the motherboard, leaving me with burns on my leg. I sent it in for repairs and received a new motherboard and charging port. I love this computer but the charging port issues are ridiculous. Has anyone had long-term luck with this computer? I don't want to shop for a different brand but I don't know if staying with it is worth the constant added costs and safety issues.

[kevin-t]

@leahnatalie

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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