02-12-2019 06:17 AM
So a couple of months ago I purchased the new "gem cut" Spectre x360 (i7-8565U / 16GB / 1TB).
I chose this computer because of the great looks and specifications, and because we have had great experiences with HP laptops previously.
This laptop is looking like a different story however. I am hoping to hear back from other users with the same / similar machines.
Currently I am running it in "HP Recommended" settings in HP Command Center. After about 4 hours of regular office use (Office software, browsing) the CPU numbers are looking like this:
Is anyone having similar experiences with extreme temperatures?
The heat is one thing, but this also means that the fans are running at hair blower speeds most of the day, which gets extremely annoying.
This, together with a scewed screen hinge, a somehow loose or scewed key (A-key) and the uneven backlighting, makes this $2k+ machine feel rushed and not worth it.
Has anyone else experienced these issues?
02-13-2019 02:20 PM
Greetings and Welcome to HP Support Community!
I understand you are having issues with the computer overheating. I will be glad to assist you here. :)
- Does the computer freeze lockup or shutdown?
- Did you perform a bios update on the machine?
- Does the fan spin at all or if it does is it loud and noisy?
I would personally suggest you run an extensive system test on the PC from F2(Please remember to capture the failure ID for further assistance).
If the test passes, I would suggest this could be a software related, I would recommend you go ahead and update the Bios on your PC either from our HP support website, using this link or download it using HP support assistant.
To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
For more details, please perform all the prescribed steps from this link: HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating
Also, check this link out: HP Notebook PCs - Why Computers Generate Heat for further assistance. It has good to know information.
Hope this answers your question.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)
I am an HP Employee
02-15-2019 01:15 AM
Hello, and thank you for the reply.
- The computer does not shut down. I don't know at which point it does, but I would guess 100 degrees celsius is close..
- The machine is completely updated both from HP Support Assistant and Windows Update.
- The fan does spin. A lot. Loudly.
I have not had the chance to run any system tests.
Putting it to "Silent" mode in HP Command Center makes it more quiet, and it sits at around 60 degrees celsius, but obviously with down-clocked performance.
02-16-2019 02:35 AM
This definitely looks like a possible hardware failure, I would recommend you contact our HP support team to setup the service.
HP support team can be reached on www.hp.com/contacthp
Let me know if you need any further assistance. I'll be more than happy to help you.
Take care now and do have a fabulous week ahead. :)
I am an HP Employee