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‎03-31-2020 09:50 AM

HP Recommended
Product: Spectre x360 13
Operating System: Microsoft Windows 10 (64-bit)

Machine was working on about half battery then it shut off. Nonresponsive. Noy even an led light when plugged in. I have tried a hard reboot by removing the back enclosure and unplugging the battery connector. When the battery is plugged in, I get no led light when the ac adapter is connected. When the battery is unplugged from the motherboard, the led charging light flashes white when the ac adapter is plugged in. The machine will not turn on when ac adapter is plugged in whether the battery is connected or not. The machine is only 1.5 years old. How do I know if I just need a new battery or if it is the motherboard?

2 people had the same question
1 REPLY 1

‎04-04-2020 08:35 AM

HP Recommended

Hi @gts_ls

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like an issue with the motherboard, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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