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‎01-22-2020 07:48 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

This isn't a question, mainly just a complaint. I got my laptop in October 2016 and according to my pc the battery had a cycle count of 93 (out of 300 or 1000, depends on the source you are reading from).. It also told me that it had 87% charge capacity left, yet wouldn't take a charge. I understand it isn't under warranty, but it's also pretty horrible for a battery to completely die like this. One day I was able to unplug and the laptop lasted 6-8 hours on a charge, the next day it wouldn't boot unless plugged in. 

 

Battery Status: Replace (42)

FAILURE ID: Q4VW3F-87XA0H-MFPX6K-C08F03

Serial Number: 04719 09/11/2016

1 REPLY 1

‎01-24-2020 11:08 AM

HP Recommended

@Mustang46L

 

I have gone through your Post and I understand your concerns

 

The Battery Test failed, its definitely a Hardware issue with the Battery and it needs to be replaced

 

Since this notebook uses an Internal Battery I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

KrazyToad
I Am An HP Employee

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