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Message 1 of 2
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HP Recommended

Spectre x360 13t Battery

Spectre x360
Microsoft Windows 10 (64-bit)

This isn't a question, mainly just a complaint. I got my laptop in October 2016 and according to my pc the battery had a cycle count of 93 (out of 300 or 1000, depends on the source you are reading from).. It also told me that it had 87% charge capacity left, yet wouldn't take a charge. I understand it isn't under warranty, but it's also pretty horrible for a battery to completely die like this. One day I was able to unplug and the laptop lasted 6-8 hours on a charge, the next day it wouldn't boot unless plugged in. 


Battery Status: Replace (42)


Serial Number: 04719 09/11/2016

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Spectre x360 13t Battery



I have gone through your Post and I understand your concerns


The Battery Test failed, its definitely a Hardware issue with the Battery and it needs to be replaced


Since this notebook uses an Internal Battery I suggest you contact HP Support for Service Options


Click on this link - and select your Country to get the Contact details for HP Support


Thank you


I Am An HP Employee

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