Spectre x360 15-df1014na keyboard, touchscreen and touchpad not working

[DTH424]

Hi,

I gather this is not a new problem on the community, but I cannot find a solution that works.

I recently bought a Spectre x360 15, and initially, it worked nicely apart from getting very hot. I installed the missing updates and required software, but now the keyboard, touchpad and touchscreen do not respond. I have wiped the hard drive and reinstalled an earlier version of Windows 10 (1909). Again, after installing all the drivers, everything worked, And then it stopped working again. Disabling the sensors seemed to work at first, but then the devices stopped working again.

I have also tried rocking it in all directions to reset the sensors (re-enabled, because disabling made no difference). I have got into the BIOS with the keyboard, so the hardware is fine. There are no obvious resource conflicts, and all devices have drivers installed and appear to be detected as working. Despite all this, the keyboard, touchpad and touchscreen are dead under Windows.

Does anyone have a solution, please?

Many thanks in advance!

[KrazyToad]

@DTH424

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[DTH424]

Hi KrazyToad,

Many thanks for your help, but the problem persists. I tried using HSPA to update drives, but this made no difference. Updating to the most recent version of Windows 10 doesn't help either. I finally managed to clear the Code10 error on the touchscreen by re-installing the drivers, but this has not solved anything either.

What I did notice, having done a couple of factory re-installs, is that it is initially fine, BUT at some point later it is very slow to restart and the problems with the keyboard, touchscreen and touchpad start again. I now wonder if this could be a hardware problem, although it seems an odd presentation.

Cheers,

DTH424

[KrazyToad]

@DTH424

Did you perform a Reset or complete HP System Recovery?

[DTH424]

Hi KrazyToad,

It was actually a full recovery with a recovery USB, so essentially a "factory rebuild". Frustratingly, everything works fine during the installation, but after the last rebuild attempt nothing worked. There was a code 10 error again for the ELAN EzTouch filter, but even after clearing this the keyboard, touchpad and touchscreen were all dead.

During the last attempt to sort this out, the reinstallation failed the first time. It completed when I tried again, but it then had trouble finding the boot sector. I am starting to wonder if there is a problem with the SSD? Seems a long shot, but I have seen odd things with them over the years.

Anyway, thanks again!

DTH424

[KrazyToad]

@DTH424

Thanks for keeping me posted

If the issue persists after the Recovery, I suggest you contact HP Support in your Region for further assistance

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[DTH424]

Thanks - will do!

[KrazyToad]

☺️