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‎08-12-2019 10:08 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

The battery in my laptops its not working. I ran a Battery test and the test failed, the failure ID was: mc7fkf-8al9p0-mfpuqj-c0ah03. Product ID: z4z35ua#aba

I need help, i cant use the laptop without the charger.

3 REPLIES 3

‎08-14-2019 06:14 PM

HP Recommended

@ezecoen

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎08-14-2019 09:00 PM

HP Recommended

Thank you for your time @sandytechy20 . When I first talked to HP they said they couldn't help me bc my laptop was more than 1 year old and the warranty wasn't valid any more. Do I need the warranty for this too or they can help me eventho I bought it 2 years ago. Saludos 🙂

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‎08-15-2019 06:59 PM

HP Recommended

@ezecoen

 

If it is out of warranty, their will be a charge to fix it.

Alternatively you can replace the part by yourself, check HP part store to buy the part:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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