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Karan01 Top Student
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Message 91 of 94
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Spectre x360 Convertible 13-4002dx Motherboard Failure

No one has yet tried to contact us from hp it means that hp is just no worried about its customers its just selling the faulty machines and getting away without any support for the faulty machines given by them
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TFFM Honor Student
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Message 92 of 94
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Spectre x360 Convertible 13-4002dx Motherboard Failure

I just want to say a big thank you to HP.  My problem was acknowledged within minutes and escalated to a senior level.  

HP have now offered to meet the cost of the repair and a courier is coming to pick up the machine next week.  

One might say that this is the level of service to be expected, as a matter of course, but we all know that it is rare in this day and age.  

Faith restored!

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codysnow Student
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Message 93 of 94
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Spectre x360 Convertible 13-4002dx Motherboard Failure

I'm having the same problem that everyone else is having. My computer wouldn't turn on so I brought it to windows, and they stated it looked like it was just the charger. I ordered a new charger for $120 off of Hp parts and it still didn't work. Of course HP doesn't let you return parts. I then purchased a new power port for the laptop and replaced it and it still didn't work. Upon looking around the mother board I saw that a tag had burn marks on it and then found that the mother board was fried in the same exact position as everyone else's problem.

Called HP and they can't help, but can offer a repair of $700, but actually can give me a whopping 30% off! This is definitely a malfunction in manufacturing being the computer is only 2 years old.

Can you have someone from HP contact me as you did with the previous customer? "Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)." It's too bad that HP is not being more proactive in addressing this problem, as I can see very many people are dealing with the same issue.
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Message 94 of 94
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Spectre x360 Convertible 13-4002dx Motherboard Failure

@codysnow

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation