08-31-2017 03:33 AM
I just want to say a big thank you to HP. My problem was acknowledged within minutes and escalated to a senior level.
HP have now offered to meet the cost of the repair and a courier is coming to pick up the machine next week.
One might say that this is the level of service to be expected, as a matter of course, but we all know that it is rare in this day and age.
09-18-2017 09:10 AM
Called HP and they can't help, but can offer a repair of $700, but actually can give me a whopping 30% off! This is definitely a malfunction in manufacturing being the computer is only 2 years old.
Can you have someone from HP contact me as you did with the previous customer? "Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)." It's too bad that HP is not being more proactive in addressing this problem, as I can see very many people are dealing with the same issue.
09-18-2017 11:30 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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