Spectre x360 convertible - wont recognize SSD

[pscarbor]

Hopefully someone can give me some words of advice, thanks in advance! The battery in my six year old laptop was almost totally fried and so I (somewhat foolishly as it turns out) ordered a replacement from Amazon. I installed it and the bios battery checks were good. It showed 92% charged and after using it for a while it STILL showed the same. I thought this was strange.

Then about two hours in the PC suddenly died, no shutdown just zap! I plugged in the power adapter and it now showed 'no battery detected'. After fooling with it for a while I shut it down and reinstalled the old battery, intending to return the new one. This is  when the real problem began: Now the SSD was not recognized. I opened it back up, removed the SSD, cleaned the contacts, and restarted. Same issue.

So my question: Should I try to replace the SSD (512 MB, $65 on Amazon)? I'm currently trying to make a bootable USB drive using Win image restore (so far no luck). 

As I wrote, any assistance would be appreciated!

[Echo_Lake]

@pscarbor

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[pscarbor]

Thanks for the help, but it's dead. I tried what you suggested anyway: It just won't recognize that a drive is installed. I tried a brand new Samsung 512gb ssd; same issue. I think the bad battery probably fried something on the motherboard.

I ordered an ssd enclosure and will try the original ssd in that- it may come up. In the meantime I'm running on a 2 tb usb drive that I was using for backup. It works but is SLOOOOOOWWWWW and has already lost some files.

So I went ahead and bit the bullet and ordered a new laptop. Ship date is April 15th; I can limp by until then with either this PC or my wife's. Lesson learned! Don't expect Amazon PC parts to work!

Thanks again for your response!

[pscarbor]

Update: Well the external box works - anyway I can now access the files on the ssd. It won't boot but at least I can recover my documents and possibly one or two apps.

[Echo_Lake · Accepted solution]

@pscarbor

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[pscarbor]

Thanks - I ordered a new PC a couple days ago, due in mid-April. I'm consigning this one to the junk heap as I am certain there was some motherboard damage caused by the bad battery. This had been a great PC, and if not for the battery issue I'm certain I would have been using it for several more years.

Again thank you for your assistance.