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‎09-24-2019 12:56 PM

HP Recommended
Product: Spectre x360 13 convertible - K6C18AV#ABA
Operating System: Microsoft Windows 10 (64-bit)

Hello! I noticed some time ago that my Spectre x360 is swinging on its belly. This has gotten much more serious now and I'm beginning to get worried. The right shift key and the enter key look like they are about to pop out. The swelling is in the right part of the laptop. I read somewhere that this may have to do with the battery swelling. Will my laptop explode???? I am planning to go on a trip in the next months and I'm really afraid that there will be issues with it on board the plane!!! The laptop is not on warranty anymore but this looks really serious, and I haven't damaged it in any way, it expanded by itself! Please help! And please tell me if it is safe for me to continue using it!

1 person had the same question
1 REPLY 1

‎09-24-2019 01:13 PM

HP Recommended

@terefere

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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