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- Spilled water on keyboard

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05-17-2020 11:38 PM
So yesterday i spilled water on my keyboard of my laptop. I didnt know what to do then so i left it facing down with a tissue in the middle of the keyboard and screen. I checked it this morning and the moisture seemed to seep in, but there was no more water on the surface. I could open the computer but a few keys eg. LSHIFT, 0, 9, ENTER, all couldnt work. Do i go to have it repaired and if so where (im in Hong Kong). Or any ways to possibly get it working again, i currently put it in a box of rice hoping to draw out moisture.
05-27-2020 12:39 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.
NOTE: Bluetooth devices are not currently supported.
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Download the latest version of HP PC Hardware Diagnostics.
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In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.
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Click Component Tests, click Input Devices, and then select the Keyboard Test.
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Click Run once to begin the test.
The test ends when you complete the tasks or after 3 minutes.
For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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