Stiff hinge

[Lorna15]

Hello, 

I purchased my laptop in July 2020. The hinges have become very stiff all of a sudden and the screen makes an uncomfortable cracking sound when opening. I am afraid something is going to give. Will this be covered under the warranty as it is not technically broken yet? Or is there something I can lubricate the hinges with? 

I purchased this because the hinges seemed sturdier. The hinges on an  Acer laptop I purchased exploded big time before I had had that year. Not too pleased.

[The_Fossette]

@Lorna15

I reviewed your post and I understand that the hinge is very stuff.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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