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HP Recommended

At first my screen goes black and then it turn to blue after i restart then open after some few minutes the screen freeze and turn into this

IMG_20251123_192904.jpg

 

2 REPLIES 2
HP Recommended

Hi @Cratech1,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this. 

 

To help me understand the situation better, could you please share a bit more information?

 Please let me know:

 

1. HP Laptop Model

  • What exact model of HP laptop are you using?

2. Recent Changes

  • Did this start after a Windows update, driver installation, BIOS update, or new software?
  • Have you recently connected any new hardware (USB devices, external drives, etc.)?

3. Error Pattern

  • Does the laptop crash only when doing something specific (gaming, browsing, opening apps)?
  • Or does it happen randomly even at idle?

4. Storage Drive Type

DPC watchdog errors often relate to disk timeouts.

  • Has the laptop ever shown symptoms like slow loading, freezing, or clicking sounds (HDD)?

5. Device Manager

  • Do you see any yellow warning icons under:
    • IDE/ATA controllers
    • Storage controllers
    • Display adapters
    • Network adapters?

6. Temperatures / Overheating

  • Does the laptop get very hot before freezing?

7. Safe Mode

  • If you boot into Safe Mode, does the laptop still freeze or BSOD?

 

 Troubleshooting Steps to Try

 

When you have a moment, try these:

 

1. Check for Windows updates and optional driver updates

Sometimes outdated or incompatible drivers trigger this error.

2. Update your SSD/HDD firmware (if applicable)

Let me know your drive model and I can guide you.

3. Run HP Hardware Diagnostics

  • Restart the laptop
  • Press F2
  • Run system tests for:
    • Storage
    • Memory
    • Thermals

4. Run System File Checker

You may have already done this, but if not:

sfc /scannow

5. Disable Fast Startup

This fixes watchdog violations on some HP models.

 

To help you further, please reply with:

  1. Your HP laptop model
  2. Whether you use an SSD or HDD
  3. Any recent updates or installs before the issue started
  4. Whether Safe Mode also freezes
  5. If you see any warning icons in Device Manager

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

HP Recommended

Hi @Cratech1,

 

We did not hear from you after I replied to your post that you had created on the HP Support Community.

 

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care, and have an incredible day ahead! 

 

Best regards,

Deep_World

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.